Impossible to reach on the Adobe servers. Please check your firewall settings and try again in a few minutes
I'm launching the CC Office tab in the menu at the top of my macbook pro bar. The "CC" icon is grayed out now and the message I get when you click on ' impossible to get on the Adobe servers. Please check your firewall settings and try again in a few minutes. I do not have a firewall on my computer and until yesterday it was working fine. I used the CC yesterday to work on a different network, but now I am unable to access it from home.
I tried things that seem obvious to me as uninstall then reinstall the software of Office CC and I turned my mac and turn it on again a few times but nothing helped. I have also tried to follow the other forum posts asking for similar solutions but don't really understand what they are all talk. If anyone can help it would be much appreciated.
Thank you, Jamie
A chat session where an agent can remotely look inside your computer can help
Cloud creative support chat (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
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Impossible to reach on the Adobe servers, please check the firewall settings and try again
Where download photoshop cc trail is said ^^
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or
A chat session where an agent can remotely look inside your computer can help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Cloud creative support chat (all creative cloud customer service problems)
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Hi all
Before writing this, I took the time to research online, but no luck.
I decided to buy the photographers CC package. downloaded the installer and moved forward with the installation, allowing to connect my Adobe ID and got the error:
"Download error! Impossible to reach on the adobe servers. Check your internet connection, firewall settings, and then try again. »
I don't use any antivirus or firewall, and there is no redirection port to my internet connection.
The software has been installed in a Mac Pro 2012, running the Mavericks 10.9.5. I completely uninstalled Installer used a CC cleaner App. Also went under the ~/Library/Application Support and ~/Library/Preferences moved these .plists for another clean installation but without success.
Any help will be greatly appreciated.
Thanks in advance for your help.
Hello Mohit,
Thanks for the link, but it was driving me nuts and takes me too long to understand. So, I saved all my work and formatted my hard drive with a new installation of Mac OS x.
That solved the problem.
Thank you all for your comments!
Pedro
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