Impossible to save Lightroom [previous number wants to upgrade]
I'm trying to reinstall Lightroom 4.4 with a serial number of 2012. I insert my serial number and then it asks me the original as this version is an upgrade. I don't remember having an original version,
I'm in my ADOBE account and indeed I find the number I provided and NO other version purchased, except many versions of Photoshop Elements. I'm going in the order history, and again, I don't see buy original of LR, not to mention that the "so-called" upgrade.
So, how can I use my LR, if he asks me an original version of S/N?
Thanks for your help
Kiriakos
If it requires a previous version serial number then it means the serial number you [provide for 4.4 is a updated serial number.] This means that you need to you have purchased an earlier version that allowed you to make use of the upgrade. There are a few reasons that you might not find a serial number in your account... Adobe retains all the old serial numbers... it should be, but they do not. If you never registered the original version, so it will not be saved in your account (activation is not the same as registration).
You can try to contact the assistance of Adobe to see if they can identify if you had a previous version, although they shelter more old software so that you might not get a lot of information from them.
Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Serial number and activation support (non - CC) chat
Tags: Adobe
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