Impossible to support the user's virtual desktop remotely
Hello
I have a few question unable to support the computer remotely using vWorkspace management console. I get error "the following error occurred while shadowing session 2 on server xx.xx.xx.xx, this function is not supported in this system (120).»
There is no recent change made broker server and am able to do support remotely to the desktop of the user without any problem. Can someone help me?
Thank you.
Hi Whosen,
It is essentially an issue with differences between RDP7 and RDP8.
Although you mention that has not changed, is it possible that it is the use of RDP7 instances, but fails on Instances of RDP8 news? It could also be related to Server 2012 for example.
It is covered in the following Technical Support article:
[See:support.software.dell.com/.../105537:550:0]
I hope that it is of little help?
See you soon,.
Dave Caddick
Tags: Dell Tech
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