Impossible to uninstall and cannot use the minmise/maximize/exit buttons
I can't use the high minmise/maximize/exit buttons on the right, so I reset FF on the troubleshooting page. That didn't work so I thought I would try a new new download. I think that it is better to uninstall the existing version first so I went to Control Panel/Add & remove but when I type remove flashes and does nothing else i.e. without uninstalling. I tried to go through my computer and programs, but clicking the uninstall wizard does nothing. Grateful for any help.
Troubleshooting Info:
Application Basics
Name Firefox
Version 19.0.2
User Agent Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.disk.smart_size_cached_value 358400
browser.places.smartBookmarksVersion 4
browser.startup.homepage_override.buildID 20130307023931
browser.startup.homepage_override.mstone 19.0.2
extensions.lastAppVersion 19.0.2
network.cookie.prefsMigrated true
places.history.expiration.transient_current_max_pages 13396
plugin.disable_full_page_plugin_for_types application/pdf
privacy.sanitize.migrateFx3Prefs true
Graphics
Adapter Description NVIDIA GeForce4 MX 440 with AGP8X (Microsoft Corporation)
Adapter Drivers nv4_disp
Adapter RAM Unknown
Device ID 0x0181
Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
DirectWrite Enabled false (0.0.0.0)
Driver Date 4-7-2004
Driver Version 5.6.7.3
GPU #2 Active false
GPU Accelerated Windows 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
Vendor ID 0x10de
WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
AzureCanvasBackend cairo
AzureContentBackend none
AzureFallbackCanvasBackend none
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Library Versions
Expected minimum version
Version in use
NSPR 4.9.4 4.9.4
NSS 3.14.1.0 Basic ECC 3.14.1.0 Basic ECC
NSSSMIME 3.14.1.0 Basic ECC 3.14.1.0 Basic ECC
NSSSSL 3.14.1.0 Basic ECC 3.14.1.0 Basic ECC
NSSUTIL 3.14.1.0 3.14.1.0
Try disabling hardware acceleration in Firefox.
- Tools > Options > advanced > General > Browsing: "use hardware acceleration when available.
- https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes
Try a clean reinstall and remove the Firefox program folder before reinstalling a new copy of Firefox.
Download a new copy of Firefox and save the file to the desktop.
- Firefox 19.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current version of Firefox, if possible, the settings in the software security and cleaning of the Windows registry.
- Do NOT remove the data personal when you uninstall your current version of Firefox, because all profile files will be deleted and you will also lose your personal data such as bookmarks and passwords from other versions of Firefox profiles.
Delete the program folder Firefox before installing newly downloaded copy of the Firefox installer.
- It is important to remove the Firefox program folder to delete all the files and make sure that there is no problem with the files that were the remains after uninstallation.
- http://KB.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data is stored in the Firefox profile folder and will not be affected by a uninstall and (re) install, but make sure that 'delete personal data' is NOT selected when you uninstall Firefox.
If you keep problems also create a new profile.
Tags: Firefox
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Hi golfnut11,
1. you are using a laptop?
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Step 1:
If you use a laptop, check if the FN key is enabled. If so, then try to turn it off and check.
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Hey all,.
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1B. download the Norton removal tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
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[1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not list the updates installed in Add/Remove programs. -
Original title: Auto updates
My automatic updates program is disabled. When I try to turn it on, I get this message "the site has encountered a problem and cannot display the page you are trying to view. Automatic updates forever, why was off and why he now won't come back?
Bill T
E-mail address is removed from the privacy *.
Hi Bill,
This problem can be caused if the automatic updates service may be missing in the Services snap-in.
1. is the Service Pack 3 installed on your computer?
2. what anti-virus software you use in your computer?
Follow the steps below:
Method 1:
To resolve this issue, follow these steps:
- Click Start, click run, type explore, and then click OK.
- Look for the following folder:
%windir%\System32\inf
Note The %windir%\System32 placeholder represents the path of the WINDOWS System folder. Typically, C:\WINDOWS is the path of the WINDOWS System folder.
The inf folder is a hidden folder. To view the inf folder, follow these steps:
a. on the Tools menu, click on Folder Optionsand then click the view tab.
b. in the list of Advanced settings , click to display the hidden files and folders under hidden files and folders.
c. click applyand then click OK.
3. double-click on the inf folder, right-click in theand then click install.
4. click on Browse. Look for, and then click the \ServicePackFiles\i386 %windir%\System32folder if the following conditions are met:
- You install Windows XP SP3 from a CD Windows XP SP3 which included as part of the basic installation of SP3.
- You have downloaded and installed Windows XP SP3 from the Microsoft Web site.
- Windows XP SP3 was included with the computer.
Note If the files from the Service Pack folder is not present on the computer, you can copy the files from a Windows XP SP3 slipstreamed installation CD.
5. click OK to copy the files.
6. change the setting on the computer to not display the hidden files and folders. To do this, follow these steps:
- On the Tools menu, click Folder Options, and then click the view tab.
- In the list of Advanced settings , click show not the hidden files and folders under hidden files and folders.
- Click applyand then click OK.
7 restart the computer and check.
Method 2:
Follow the steps in the link below.
You receive an error message "Windows Update has encountered an error and cannot display the requested page" when you try to install an update:
http://support.Microsoft.com/kb/883614
For reference:
How to configure and use automatic updates in Windows:
http://support.Microsoft.com/kb/306525
If you need further assistance on this topic, let know us and we will be happy to help you.
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original title: can't use windows update, get the message 'the website has encountered a problem and cannot display the page you are trying to view. I am running xp. Can anyone help?
I can't use the update. Still get the same message. Fix - it for Windows can not solve the problem. I am running xp. Help, please!
Hi Hojo11779,
You can see the mentioned knowledge base article and check.
You receive an error message "Windows Update has encountered an error and cannot display the requested page" when you try to install an update
http://support.Microsoft.com/kb/883614
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Sorry I added it in the question, sorry about that part!
Hello! I have the CD of Acrobat Pro DC version and then to buy the subscription monthly I couldn't code CD Exchange to work for my MS Surface Pro 4... as obviously cannot use the CD but Staples has sold to me, I opened it: Staples said that they could transfer to my Surface and they canceled the monthly... but no, I'm still paying every month and I have a box of cd $ 500 that I can't use! Help, please! How can I activate this pay redemption code (which does not work? I tried for hours!) and I pay monthly? Help, please!
I see that you have an active subscription to Acrobat Pro DC under your email address.
See this KB doc for help: redemption code help
If your redemption code does not work, I will propose you to return what you already active subscription.
You can install Acrobat Pro DC from this link: download Pro or Standard versions of Acrobat DC, XI or X
Make sure that you use the same Adobe ID, in which you have Acrobat subscription.
Let us know if you need help.
Kind regards
Meenakshi
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