Impossible to update Acrobat Professional version 9.0.0

My situation: I bought Adobe Acrobat Pro (version 8) for Max OSX and subsequently bought an update to version 9 (Acrobat Professional). However I'm unable to update the software that I receive on the message that the software is not in it's original configuration (plugins are missing). I should correct this problem which could be done by reinstalling the software. However, who advises did not work for me.

When I select the REPAIR option (my version is in Dutch, I don't know if the REPAIR is the menu item in the English version, but it is an option in the HELP menu) in version 8, there is nothing to fix. In version 9 I can fix the Adobe PDFViewer Safari plugin and the plugin from the Adobe PDF printer. After the repair of these plugins, I get a pop-up confirming that everything is fixed. However: the update is still not installed and when I asked to REPAIR again, it seems that the same plugins still need to be repaired.

So: it seems to be the case that I am unable to fix these 2 plugins in version 9.

One of you knows this problem? If so, (how) did you solve this problem?

Best regards

M.

The repair under the Help menu will not help in this instance. You will need to uninstall Acrobat 9, and then reinstall it. :-( I would recommend setting permissions before you reinstall Acrobat 9.

Tags: Acrobat

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