Impossible to update devices alpha at NDK gold

I have a device alpha running 10.0.9.388, and I want to update to the latest version. But I have several problems with the device. When I try to update, I get the following error:

The appliance is completely empty, but according to the details of storage peripheral, I used 19.2 MB of photos and - Application 19.681.8KB and others (note the negative sign). There is nothing for me to delete it on the device.

When I click on software update in the settings of the device, it comes out just the settings app. If I click on security and confidentiality nothing happens, so I can't reset the device (and I can not turn on developer mode).

Any help with this would be greatly apreciated.

The problem was that I couldn't access the menu of security, there was no wipe it. The solution was to connect to the computer, launch the Blackberry Desktop Software, then click on and hold the power button for 15 seconds until the red light begins to blush). At this point, I chose upgrade from the pop-up window that appeared on the computer.

Tags: BlackBerry Developers

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