Impossible to update - unable to remove the old version and install new - constantly asking me to close Firefox - it IS closed!

Having been invited to update I clicked Yes. Update failed. I tried to update manually on the site but had to close Firefox before you start - Firefox was closed. I tried to uninstall the old version so that I could install the new le neuf-- once again asked me to close Firefox before it could be uninstalled and again, it was already closed. Stuck now - no idea what it takes to get the new version. O.

Hi Jean Claude,

Firefox can always run in the background. This happens sometimes. I suggest that you try to restart your computer, and then try to uninstall the old version. Alternatively, you can try to right click on the task bar, then opening the Task Manager. This will show you the list of processes currently running on your computer. If Firefox is running, you can manually kill the process.

There is also an article in the Knowledge Base containing information on what to do if the How to resolve the failure of the update of Firefox update error message. There is lots of useful information here.

Hope this helps!

Tags: Firefox

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