Improved HP software and now get the error scanning
IMac bought 3 months ago (Mountain Lion 10.8.2). Operations to scan and print on my Officejet Pro 8600 (N911A) worked well. Also knitted for laptop with Windows XP. I had never installed any software for this printer on either computer graphics since it was recognized and worked on both computers.
Today, I downloaded what I thought, it was the last version of the software for the officejet on the iMac. Now, I get an error message when I try to scan: "Scanner reported an error an error occurred when communicating with the scanner."
The printer works from the iMac printing and scanning for the Windows computer. I'm NOT using the wireless options. Computers and the printer are connected through the router.
I'm confused about the version of my scanning software as indicated in my computer I have version 3.6.0 and I think there's more recent versions for the iMac. I followed the instructions to get the latest version.
Shortly after posting the above concerns, iMac has announced updates that were available for my computer. One of them includes an HP upgrade. I had downloaded them and installed.
Now my scanner works from the iMac and I also OCR which is what I was looking for when I did the initial upgrade earlier in the day.
Interesting that the scanner still shows version 3.6.0. That's fine with me.
Problem solved.
Tags: HP Printers
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