In the previous Version drop-down box, there is no 9 Adobe

I bought Adobe Acrobat Standard DC (English Windows) and is installed on the PC. When installing Adobe Acrobat found an existing version of Adobe Acrobat 9 Pro and was asked to remove it. I clicked Yes to remove it. Then I tried to open DC Standard Adobe and Adobe asked to sigh in for the first time. After that, a message popped up asking to provide a serial number of the previous version of Adobe. In the previous Version drop-down box there is no Adobe 9. The oldest version is Adobe Acrobat X.

Question: Can I use the product I purchased? If Yes, how can I sign?

Acrobat 9 is not an eligible upgrade for acrobat dc.

That is to say, you bought incorrectly dc acrobat without owning a product calling, Plans and prices | Adobe Acrobat DC

Return, cancel or change an Adobe order

[moved from the download, installation, commissioning to Questions Installation & update Acrobat]

Tags: Acrobat

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