InDesign 2015 v 11.3.0.34 print crash installation on Windows 8 or later

InDesign crashes whenever I try to access the print > Configuration > Preferences [printer name] for our main Fiery printers. Each. Time.

PrintSetupProblem_sm.jpg

"A problem caused 2015 CC InDesign to stop working." This is new behavior after that I got a Windows 10 machine.

Windows 64-bit Enterprise 10 - new generation

InDesign v 11.3.0.34 - new installation

Printer Konica Minolta BizHub with RIP Fiery, driver Fiery PRO80 70 - 60 c - KM PS Color Server 1.0.

On my previous 64-bit Windows 7 Enterprise computer running the same version of InDesign 11.3.0.34, I had a number of InDesign print presets using the options of the printer in the printer setup dialog box. They worked very well. As soon as I got my new computer, the crash has begun.

Tested on Windows 7 computer, ID 11.3.0.34 - NO crash

Tested on Windows 8 machine, ID 11.3.0.34 - same accident.

Tested on Windows 10 machine, ID 11.3.0.34 - same accident.

Tested on Windows 10 machine ID 11.3.0.34 printer Fiery-no - crash.

It seems to be the combination of Windows 8 or later version, InDesign 11.3.0.34 and pilot Fiery.

I tried to not use the preset and just clicking on print - accident even Setup.

I trashed my preferences. I uninstalled and reinstalled InDesign. Same accident.

I do not have access to update the spirited drivers, because they are on a network print server, but it not working with a Windows 7 machine, I don't know if this will help. I have a request for my business help desk to try that next.

Help, please!

HA! Update my printer driver (in this case, it happens to be a Xerox 570, but it still works) solved the problem. I suggest update that also you your driver.

Tags: InDesign

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