InDesign CC cursor turns right after the opening of IDML files?


We have Adobe CC (not the 2014 yet).  I have a client who cannot open InDesign files that have been saved as IDML.  Although they open, but the cursor just spins never go to the arrow to work within the file.   However the same file can be opened on other computers and users with InDesign CC very well.  She can even take a since his office existing InDesign file and open and save it as a file IDML, and then if she tries opening it will have the same problem.  File opens but the cursor runs forever.

Windows 7 Enterprise x 64 bit

Looking in to the process task manager, it says that indesign is still running.  (do not answer messages, etc...)

She receives the IDML files with clients and others who have CC 2014 and save this return, or which were recorded in this format for our customers who still CC and need.  May not know what to do, or it could be the cause.  Help is appreciated.

Thank you

Hi Peter, I just wanted you to know I opened a folder with Adobe, who has worked with our client.   They have closed the case saying that they got it by disabling work preferences.  http://helpx.Adobe.com/InDesign/using/setting-preferences.html#restore_all_preferences_and _default_settings

However, it was something that I already did and continues to the question.  Why the same thing would have worked for Adobe, or if they actually did something else so that remote in his machine, I'm not sure.  But the preferences of compensation is the motion for a resolution, and he now works for the client.  Thank you

Tags: InDesign

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