Infected (green shield) Security Essentials 2010 and a trojan virus

My computer is infected with Security Essentials 2010.  It started with Worm.Win32.Netsky.  I tried the fix recommended by Mick Murphy and I encounter the following problems.  Work in SafeMode with network can't access the malwarebytes or on the website of spybot.  Message says "Internet Explorer cannot display this page".  I have tried other sites of malware remover and could access Spyware Doctor (pctools.com) recommended in a book, so I know that it is legitimate.  I downloaded the program, does restarting asked and tried to do a scan. the message says "Network Diagnostics cannot run while the window is in safe mode.  So I tried to boot into normal mode and now my desktop does not load.  Is there something more, what can I do?  Thanks for your help.

Did you follow ALL of the instructions concerning the JUDGMENT of the ROGUE process before the scan with Malwarebytes?

If you rebooted your system, you have not followed the information provided.

Read the info at the link below:

http://www.bleepingcomputer.com/virus-removal/remove-security-essentials-2010

  1. Print these instructions we will have to close each open window later in the fix.
  2. It is possible that the infection you are trying to delete does not allow you to download files on the infected computer. If you find this is the case if you follow these instructions, then you will need to download the files requested in this guide to another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external hard drive or USB key.
  3. Before we do anything, we have to terminate processes belonging to Security Essentials 2010 so that it does not interfere with the cleaning procedure. To do this, download the following file on your desktop.

    Rkill.com download link

  4. Once it is downloaded, double-click on the rkill.com in order to try automatically stop all processes associated with Security Essentials 2010 and other Rogue programs. Please be patient while the program seeks to various malware programs and end to them. When it's over, the black window will close automatically and you can continue to the next step. If you get a message that rkill is an infection, don't be concerned. This message is just a fake warning given by Security Essentials 2010, when it terminates programs that can potentially remove. If you encounter these infections warnings that close Rkill, a tip is to leave the warning on the screen and then run Rkill again. By without closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Security Essentials 2010. So, please try to run Rkill until malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue to have problems to run rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed rkill.com copies and try them instead.

    Do not restart your computer after running rkill as malware programs will start again.

  5. Now, you should download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:
  6. Follow the steps above to the address provided.

Mick Murphy - Microsoft partner

Tags: Windows

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