Install the CS6 new Mac

I try to install my CS6 already bought on a new MacBook Pro.  I downloaded it, but when I try to install, it asks the serial number.  When I enter the serial number it says ' serial number you provided is valid, but calling it a product was not found on this computer. "  (Not surprising because it's a NEW COMPUTER with OS of Yosemite and virtually no software on it).  He said, "to use this serial number, you must have one of these qualifying products."  The product to choose are Adobe Design Standard, CS5.5, Adobe Design Standard CS6, Adobe Design Premium CS5.5, Adobe Master Collection CS5.5 and Adobe Master Collection CS6 none that I have EVER owned!

It is my understanding that I can install the software on two computers used only by me.  What should I do so that he can install (or upgrade of the trial which was installing Finally - I get the same error message, so be it).

He promises that if I have problems I can contact Customer Support, but this brings me in circles.  I will continue to try to contact customer support.  I have struggled with this for hours and have no idea how to proceed.  Help, please.

OK, here's the secret.  My serial number is a number of upgrade.  I had to uninstall the trial version and reinstall it from the installer that was always on my computer.  I'm in CS6 serial number and the message: "serial number you provided is valid, but calling it a product was not found on this computer."  I had to choose "Adobe Design Standard CS5.5' in the menu drop down and enter my serial number for this product (which was not an upgrade).  "Adobe Design Standard" is apparently the same thing as "Adobe Creative Suite".

It works.  Thank you!

Tags: Creative Suites

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