Installation, getting the serial number is invalid.

This serial number shows up as valid within my account online from Adobe.

The product is not 'active' on any machine.

What should do?

Product is CS6 Master Collection

I used it successfully on a Windows Machine from 2012

It has only been activated on a machine.

I'm trying to activate it on a Macbook Pro

When I got the message 'invalid license' I went to my PC and the CS6 "disabled".

Always get the message of "invalid license".

Please advise!

Kathy

Creative Suite licenses are platform-specific.  A Windows license is not valid for a Mac platform.   If your intention is to only use it on the Mac you might still be able to request an exchange of platform.

Exchange a product Adobe of a different version of the language or platform

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