Installation need help Pls: CS6 DVD "license revoked".

Greetings-

I really need a solution and am so worried, I'm sick.  Everyone here probably knows already what I discovered: there is no support phone or chat on this product. so this is my only hope for help.

Product and system:

Adobe CS6 Design & Web Premium DVD (original purchaser 9/2013)

New laptop Toshiba L55 - C Windows 10. Intel core i5; 8 GB of ram; 64 bit

Account admin & privileges

History of the issue:

My first installation went well past that I can remember.  In September 2014, my hard drive crashed and had to reinstall.  I remember having a problem of 'permission', called, and a living human being has solved the problem.  Unfortunately, I don't remember the exact error message, but I know that it is only installed a time (9/13) before the crash (new hd 9/14) - the same ip address, if adobe could have detected or if she was important.  I was always under the impression that we could have 2 existing facilities from a dvd.  I got the phone call on 9/14 report that the software was a reinstall on a hard drive crashed and said when I tried to install my second copy, there should be no problem.

My laptop original has always software asset on that.  I want to be able to use two laptops (where the two copies) if possible so I can get the other oldest with me and leave a new home.  Question: The buyers are not entitled to a "free-over" when a computer falls down, such as my lost original installation + my later resettlement would not mean I'm stuck?  (I suspect that my recording software does not get connected properly as a "Reinstall due to a computer failure" at the time, I called to report - so a poorly connected two active facilities limit error the revocation.)

It is my understanding that I have the right to have - at all times - both legal and legitimate copies for my own use, on my own computers.  Right?

I can uninstall 'nothing' which is currently where I stayed flat with 'no' software whatsoever!  I don't have that brave.

Error message when you install today on the new computer:

"You have entered the serial number has been revoked." Cannot install this product. Please contact customer support. »

Thank you in advance for your help!

Volume License https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

Tags: Creative Suites

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