installation of cloud creative desktop

my desktop app has stopped working, and the update button does not work, so I deleted the program and now whenever I try to re-download the creative application of cloud, it freezes on the "initializing installation" window and does nothing.  the button 'Close' and 'Cancel' are non-activated.  I enabled it in my firewall and may not know what the problem is.  I'm on a windows 7. Help! Thank you!

cc wont work.png

Run the creative cloud cleaning tool and try again.

Mylenium

Tags: Adobe

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