Installation of Photoshop 6 new Mac fails
Bought PS 5 for Windows in 2011. Upgraded to PS6 and changed for Mac platform in 2014. Bought a new Mac this week and I tried to install PS6 on. After you have entered the serial number, I received this message on my screen: "serial number you provided is valid, but calling it a product was not found on this computer. Because my product "qualified" is probably my software PS5 and since it is a version of Windows, I can't install this on Mac first.
I presume that Adobe can only solve this problem, but I couldn't find a possibility to correspond directly with Adobe on their site (24/7 chat has been closed), give them my order number and serial number and get the issue resolved.
When you receive this message you need not install the older version. You must only specify what version and then provide its serial number. There should be an option to specify the eligible version. The following document should help if you don't understand...
Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5
http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html
Tags: Adobe
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Maybe it's a fake because of Mac El Capitan and OLD programs error
This information is a MUST to install old programs on Mac El Capitan
-You can't get the same error message, but here are some links that CAN help with old programs
-Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html can help
Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 can help (also for others than CS5)
-also a TEMPORARY security change https://forums.adobe.com/thread/2039319
-the guardian https://support.apple.com/en-au/HT202491
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Now I have a new mac and me, I bought a previous CS5 - can´t find my product - even when I m connected... How? Why? I have my serial number, but when I try it fails...
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