Installation / transfer problem from the old to the new Mac.
I just bought a new iMac and want to install my CS6 Design & Web Premium (education version) to the new machine.
I tried installing from the disk and get the message "the serial number you provided is valid, but calling it a product is not found on the computer.
The software is licensed and registered with my Adobe account and initially bought a provider Education UK (Pugh computers).
I installed it and activated on my iMac only 5 years.
The message you get is indicating you have purchased an upgrade version and it can't find the old version installed on the computer in order to allow you to use the upgrade. You don't need to install the old version, but do not show proof of possession of the old version. There should be a presented option where you can chose the old version in the list and then specify the serial number.
Tags: Adobe
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