Installed creative Illustrator from Cloud.Open and it is frozen. Nothing works. Grayed. What is the problem please?

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  Thank you for your response. It was the right solution, but I missed something in your response. I had to start several times to download / update. Throw/delete (or the procedure of the description) files don't get past not like you described, but I tried something myself and it worked finally.

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  - and step by step http://forums.adobe.com/thread/1440508?tstart=0

  - and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html