Instead of .jpg .ai downloads

I bought a picture to attach to a resume instead of a headshot and having downloaded as file .ai with Windows 7, 64-bit could not open.  Why these illustrations are not uploaded as .jpg?  This membership is useless for me.

Hi Horselady,

As I checked your account, you have a license. File to HAVE it. It is available in. Format and not in. JPEG.

If you have downloaded the file in the wrong format, please contact our customer service.

Contact the customer service

Please let us know if that helps.

~ UL

Tags: Adobe Stock

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