Integration Siebel cat > cca813

Hi, I imported the multichannelC.def driver (language: PTB) in Siebel and configured agents, but when I login, it load the toolbar and the message "disconnected".

Could you help me please?

TKS

Journal of the tw - summit_xxxxx.log

CustomId: 352003
: INFO: Opening [2009-10-28 14:36:24:625] Session of Application ADMIN succeed!
[14:36:24:625 10/28/2009]: INFO: from GetAllMsgFunc wire succeed!
[14:36:24:625 10/28/2009]: INFO: from ParseSOAPFunc wire succeed!
[14:36:24:625 10/28/2009]: DEBUG: from GetAllMsgFunc wire
[14:36:24:625 10/28/2009]: DEBUG: from ParseSOAPFunc wire
[14:36:24:625 10/28/2009]: DEBUG: from ProcessEventFunc wire
[2009-10-28 14:36:24:625]: DEBUG:Begin: ProcessEventFunc
[2009-10-28 14:36:24:625]: DEBUG:End: ProcessEventFunc
[14:36:24:625 10/28/2009]: INFO: from ProcessEventFunc wire succeed!
Initialization of: INFO: Driver [2009-10-28 14:36:24:625] succeed!
[14:36:24:625 10/28/2009]: INFO: Add the driver instance in the list of drivers.
: INFO: Driver [2009-10-28 14:36:24:625] increases the reference count = 1
[14:36:24:640 10/28/2009]: DEBUG: add new service in the service list.
[2009-10-28 14:36:25:687]: ERROR:ParseSOAPFunc: Erro CCA! Empresa inatingivel. (* CCA error! Company unattainable.*)
: DEBUG:ParseSOAPFunc [14:36:25:687 10/28/2009]: failure of count = 1
[2009-10-28 14:36:26:718]: ERROR:ParseSOAPFunc: Erro CCA! Empresa inatingivel.
: DEBUG:ParseSOAPFunc [14:36:26:718 10/28/2009]: failure of count = 2
[2009-10-28 14:36:27:734]: ERROR:ParseSOAPFunc: Erro CCA! Empresa inatingivel.
: DEBUG:ParseSOAPFunc [14:36:27:734 10/28/2009]: failure of count = 3
[2009-10-28 14:36:28:765]: ERROR:ParseSOAPFunc: Erro CCA! Empresa inatingivel.
: DEBUG:ParseSOAPFunc [14:36:28:765 10/28/2009]: failure of count = 4
[2009-10-28 14:36:29:781]: ERROR:ParseSOAPFunc: Erro CCA! Empresa inatingivel.
: DEBUG:ParseSOAPFunc [14:36:29:781 10/28/2009]: failure of count = 5
[2009-10-28 14:36:30:828]: ERROR:ParseSOAPFunc: Erro CCA! Empresa inatingivel.
: DEBUG:ParseSOAPFunc [14:36:30:828 10/28/2009]: failure of count = 6
[2009-10-28 14:36:31:828]: ERROR:ParseSOAPFunc: Erro CCA! Empresa inatingivel.
: DEBUG:ParseSOAPFunc [14:36:31:843 10/28/2009]: failure of count = 7
[2009-10-28 14:36:32:875]: ERROR:ParseSOAPFunc: Erro CCA! Empresa inatingivel.
: DEBUG:ParseSOAPFunc [14:36:32:875 10/28/2009]: failure of County = 8
[2009-10-28 14:36:33:875]: ERROR:ParseSOAPFunc: Erro CCA! Empresa inatingivel.
: DEBUG:ParseSOAPFunc [14:36:33:875 10/28/2009]: count failure = 9
[2009-10-28 14:36:34:937]: ERROR:ParseSOAPFunc: Erro CCA! Empresa inatingivel.
: DEBUG:ParseSOAPFunc [14:36:34:937 10/28/2009]: failure of count = 10
[2009-10-28 14:36:34:937]: ERROR:No backup CCA configured server, could not perform switching!
[14:36:34:937 10/28/2009]: FATAL: ParseSOAPFunc: stop!
: INFO: LogoutAgent [2009-10-28 14:36:34:937]: fatal error! Servidor CCA desconectado! Logout automático!
[2009-10-28 14:36:39:984]: INFO: Stopping GetAllMsg wire succeed!
[14:36:40:078 10/28/2009]: DEBUG: output wire GetAllMsgFunc
[2009-10-28 14:36:44:984]: INFO: Stopping ParseSOAP wire succeed!
: INFO: Stopping [2009-10-28 14:36:49:984] ProcessEvent Thread succeed!
[14:36:49:984 10/28/2009]: DEBUG: output wire ParseSOAPFunc
[14:36:50:062 10/28/2009]: DEBUG: output wire ProcessEventFunc
[2009-10-28 14:38:30:875]: DEBUG:Remove list of service service.
[2009-10-28 14:38:30:875]: INFO: Driver placed reference, count = 0
Driver instance of: INFO: Remove [2009-10-28 14:38:30:875] from the list of drivers.
Connection: INFO: Max [2009-10-28 14:58:05:703]: 2
: INFO: GetUniqueID [2009-10-28 14:58:05:703]
[2009-10-28 14:58:05:703]: DEBUG:ProcessId: 3520, seeds: 4
Parameter [2009-10-28 14:58:05:703]: DEBUG:TaW Driver:
URL = http://172.23.2.12:8080/CCA/services /.
AutoProxyRefreshInterval = - 1
LogSOAPFile = twsoap - summit.log
BackupURL =
EventRetry = 10
UnknownCCAValue =?
RefreshUserExtensionInterval = 3600
LogFile = tw - summit.log
SOAPRetry = 3
OnHookAtLogout = TRUE
ProxyLocation =
CountryCodeDelimiter =.
DefaultCountryCode = 1
ProxySupport = disabled
MaxMessageNumber = 50
MessageInterval = 1000
MaxLogKB = 90240
AdminUserName = admin
CompanyName = system
MaxAgentNumber = - 1
ReleaseLogHandle = TRUE
VoiceDescription = [ANI]
EnableSOAPTrace = FALSE
LogDebug = TRUE
AdminPassword = admin

You need to configure your communication settings driver to match your settings of CCA as an alias of the company. The error is saying that the company is not found. Failure in the DEF file is top of society which is probably not in your CCA.

Tags: Oracle

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