Intelimouse explore & elite Bluetooth keyboard

Just updated the operating system from XP to Windows 7 and can't get my wireless keyboard or mouse works after update the software and drivers from the website Solutions for Windows. Device Manager displays the Bluetooth receiver and says it's working properly. When I right click on the bluetooth receiver, I see the mouse and keyboard listed and says that they are working correctly. Also tried to use the buttons connect without change.

Hi MoreIce,

1. where he is able to use the keyboard and wireless mouse before updating the software and the driver?

2. you receive an error message when you try to use the keyboard and mouse?

3. What is the version of the installed keyboard and mouse software?

Method 1

See the Microsoft articles below and try the steps mentioned them, check if it works.

Troubleshoot the incidents of the response to the mouse or wireless keyboard

http://support.Microsoft.com/kb/838398

Troubleshoot a wireless mouse that does not correctly

http://support.Microsoft.com/kb/321122

Method 2

If the previous step fails, then I suggest that you install the latest software driver for the mouse and keyboard to Windows 7 using the link below and check if it helps.

Microsoft Windows 7 Hardware support information

http://www.Microsoft.com/hardware/Windows7/support.mspx

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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