Speaker icon of Smartphones from blackBerry in the upper left corner is gone

Yes, this may be a stupid question, but this is my first blackberry and after a few weeks I don't get all the fuss. I keep reading all these great things about it, but I can't. In fact I currently hate mine. The accompanying cd was no help that's right on by with the instruction book. Nothing happens with my phone, as it is supposed too. I realize that maybe I don't know what I'm doing, but before you return to the store and lose my mind on a poor unexpecting, I'm trying to fix it myself. When I have a trackball in the upper left corner all I get is a black white square, even if I push the trackball, nothing happens. I used to be able to take of loud, silent, vibrate, etc. Now, I have no options. Any help would be greatly appreciated.

Hi and welcome to the Forums!

Whenever random strange behaviors creep, the best thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, this one suffers memory leaks and other... with a hard reboot is the best remedy.

Tags: BlackBerry Smartphones

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