Internet closes when the email is sent

I have Windows Vista Home Premium on a Toshiba computer (bought about 2 years ago). Since a week ago, every time I send an email via my mailtrust, hotmail or a another card program cards - the entire internet is closed. I then click on Internet Explorer or Google and then re - connect to these programs (which the mail is sent successfully). If I'm just on the internet, everything is ok (sometimes, however, as I have 'X' of the internet, the Toshiba homepage recharges on its own over and over again). What should I do?

To determine if the problem is caused by an add-on, run Internet Explorer in "no Add-ons" mode To do this, follow these steps:

  1. Click Start and then type Internet Explorer in the box to start the search.
  2. Click Internet Explorer (No Add-ons). Internet Explorer opens without Add-ons, toolbars, or plug-ins.
  3. Test Internet Explorer to verify that it works correctly.

In case of any problem, the problem is caused by one of the Add-ons that typically load with Internet Explorer. In this case, use the Manage Add-ons in Internet Explorer to individually disable each add-on to determine which add-on is causing problems. To do this, follow these steps:

  1. Open Internet Explorer 8.
  2. Click on tools and then click on Manage Add-ons.
  3. In the drop-down view menu, select all add-ons to display all the modules that are installed on the computer.
  4. For each item in this list, select the add-on, and then click Disable in the information window.
  5. When you have disabled all the items in this list, click OK.
  6. Quit and then restart Internet Explorer.
  7. If the problems do not recur, repeat steps 1 to 3.
  8. Click Activate for a simple add-on.
  9. Repeat steps 6 through 8 until you determine which add-on causes errors occur.

I hope this helps!

Cody C
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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