interrupted during the Expo pdf download

Care of my machine that allows to reproduce the problem:

-Windows 7 Pro x 64-all updates applied

-Acrobat reader 11.0.10

-Using Internet Explorer 11 (11.0.9600.17633)

There are two PDF specific files on our website (www.sigmaproducts.com) that can not be downloaded by one of our customers using Adobe Reader. While the file is loading (you can see the progress of the download within the Adobe Reader), hold it early in the stages of loading. Adobe Reader seems to stay in that State subsequently requiring the Task Manager to end the session of IE. All but 2 of the files located in SIGMA Corporation - product downloads PDF can be downloaded without problem. 2 PDF files that cause problems:

http://www.sigmaproducts.com/catalogs/valance/Sigma%20Valance%20Systems.PDF

http://www.sigmaproducts.com/catalogs/panel_radiator/Sigma%20Radiator%20Konvector%20Catalo gue_web.pdf

If you right-click on the links and save the target under and then open the files with the Viewer, it works if it confirms that the PDF files are in working condition

If we try to use other PDF viewers in the browser, it works too. Chrome also works because it uses its integrated PDF Viewer

The two records in question were of Adobe products (InDesign if I remember correctly).

I'd like to think this is an isolated issue, but we had hundreds of complaints of customers unable to download our catalogues.

To Adobe bug reports can be submitted through https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Tags: Acrobat

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