iPhone 3rd 6-How to apply? Options?

Hello

I´d would like to know how can I submit a complaint about the replacement of phones (IPhone 6)? In less than 15 days, I had to visit a store Apple 4 times because the replacement (two times already!) did not work properly.

I folded my original iPhone (by chance) I went to an Apple store and got a technical.  The genius guy told me that they won´t the fixed because the policy says that they don t fix folded phones when the case of aluminum is too bad. They offered me $ 300 to buy exactly the same phone in replacement...  I specifically asked if the phone was handed to new or news... they assured me it was new.

24 hours later, I had to visit the store, because the phone had a static noise not allowing not to take me, or making phone calls... He was not hurting all calls, but started whenever I had to reboot the phone to get it working normally again... I got another replacement, this time for free and less than 2 weeks later my "2nd new' phone does not not to a touch of the screen started and displaying white and grey vertical lines lines in screen (Photo attached).

I went to the store today and I m wait to receive an sms to get (I guess) another phone replacement... It would be the third argument.

I m interested in also on the possibilities to bring my old original iPhone (the store got when they gave me the first replacement) so I can get the parts (I.e:Ifixit.com) and fixit myself. I know that I would lose everything that the guarantee that he could have and I m take some risks myself... but I'd rather take my chances with that... that get is not another phone work, (of course I´d would like to get my 300 back$)

Don t get me wrong... I love apple... my company, my family and I are using the products apple for a long time... the iPhone6 is the 7th iPhone I had (so far, I had at least one of each generation) and everything was perfect (not earring soever problems) until I had one of these replacement phones... If they´d told me it was a refurbished nine I´d phone decided to maybe pay for a genuine new... or try to mine staring...

I prefer rather to think that the replacement phones are just renovated... because if they are really new there are only two possibilities:

1 - I m the guy most unlucky never... two fake iPhones within two days... in the same store apple... hmmm

2% of iPhones Apple must replace because they are wrong... is higher than people think... If the company offers a very low end product (which I resist to believe...)

Thank you

Do it as long as your phone is still under warranty, repaired or replaced by Apple, regardless of how many devices is needed, that's why there is a guarantee on the repairs as well.

Refurbished usually phones are tested with additional care, to ensure that they will work after that defective parts have been replaced, including the buttons and the battery.

I had to get 2 devices replaced in the past (3G and 4 s) and I couldn't tell the difference from one brand new from the Apple Store. And all the devices still work.

Tags: iPhone

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