IPod Nano 6th generation not recognized in itunes

I have a new ipod nano 6th generation is not recognized on my itunes - although I've followed all the advice on apple's site, which has spent more than two hours with apple engineering staff in their stores. They are clueless or advise that it is a matter of windows like the ipod works on all other PCs and other ipods are recognized even on my itunes.

The error message I see when itunes opens is "an ipod has been detected, but it could not be identified properly. Please disconnect and reconnect the ipod and try again. If the problem persists, uninstall itunes and then reinstall itunes.

I tried various online forums and although I found some people with the same problem it seems to be no answer.

It has also been suggested to me that it may be a driver problem?

Any help would be greatly appreciated.



Hello Frazclark,

Step 1:

I suggest you return the Sub articles from Apple:

iPod nano (6th generation): hardware troubleshooting

http://support.Apple.com/kb/TS3474

http://support.Apple.com/kb/TS1538

Step 2:

Check the resolution given by Obama of Curry, posted: January 9, 2011 22:24 from the link you provided.

http://discussions.Apple.com/thread.jspa?threadID=2684087&TSTART=0

Step 3:

If this isn't the case, please ask your question in the forums of Apple:

http://discussions.Apple.com/index.jspa

Kind regards

Savan - Microsoft technical support.

Tags: Windows

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