IPod nano not recognized by iTunes - 10 Windows

My new iPod Nano (7th generation) is not recognized by iTunes (version 12.3.2).  Windows 10 is pleased to recognize the Nano as a USB and I can copy files to the Nano using Windows Explorer.

When I open iTunes and connect the Nano screen Nano said that it is connected, windows 10 tells me that it is connected, but iTunes displays the message "an iPod has been detected, but it could not be identified properly.  Please disconnect and reconnect the IPod and try again. "

Tonight, I uninstalled iTunes, followed the instructions on the Apple support site to stop and restart the "Apple Mobile Device Service".  I also uninstalled the windows drivers, the computer uses and then reinstall the drivers, but the only ones that appear are the original windows ones.

In Device Manager, the iPod is listed in 3 places:

Hard drives - Apple iPod USB Device

Mobile devices - IPOD

Apple Mobile Device USB Driver - universal series Bus controllers

Serial - USB Mass Storage Device Bus controllers

When I click on Player update "mobile devices - iPod" it tells me that "the driver software is up-to-date Volume filesystem driver. WPD

All you other ideas how to solve this problem?

Thank you

Have you tried:

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

It's the iPod touch forum. I asked that your post be moved to the iPod Nano forum

Tags: iPod

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