Is it recommended to install anti virus on my new iMac?

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  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

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  Hi Bill,

  Welcome to the Microsoft Community and thanks for posting the question.

  We need to gather more information about this problem to help you better:

  1. what anti-virus program you downloaded?

  2 is the issue specific to this program?

  3. were there any changes made to the computer before the question?

  Try these steps and check:

  Method 1:

  The downloaded file may be corrupted or not would not have been properly downloaded. Try to download the program once more and check.

  Method 2:

  Try to install the software in a clean boot mode and check:

  Clean boot state helps determine if third-party applications or startup items are causing the problem.

  You can read the following article to configure the computer to boot:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135

  Note: Put the normal computer as mentioned in step 3 of the article.

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  Hi Gousepasha,

  Thank you for the update on the question and sorry for a delayed response.

  If the problem persists, try to perform the clean boot and temporarily disable security software , then check install Kaspersky.

  Put your system to the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

  How to perform a clean boot in Windows

  http://support.Microsoft.com/kb/929135/en-us

  Note: See "How to reset the computer to start normally after a boot minimum troubleshooting" to reset the computer to start as usual after a repair.

  Disable the antivirus 

  http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attack.

  Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

  Thank you.

• I can not install anti virus or firewall programs

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  Hello

  1. what operating system is installed on your computer?

  Method 1:

  Uninstall all firewalls and the security software on your computer, try to install your antivirus application.

  Uninstall or change a program

  http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

  Method 2:

  Equip a clean boot of your computer and try to install the desired applications.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Note: Once you are done with the boot, follow step 7 of article to put your computer to normal startup.

  Method 3:

  Run a scan antivirus on your computer.

  It will be useful.