Issue CC installation on the secondary computer

I have a subscription to creative cloud and installed it and usable on my work desk. I also want to install programs on my laptop at home. How can I do this? I connect to adobe on my computer laptop and go to the Download Center, desktop download Adobe Creative cloud and it gives me ERROR: ASU has quit unexpectedly and the ERROR: error DB Media: 18.

I would appreciate your help.

Hi BobbyBoy88,

Please follow the steps:

Windows: Go to the C/Program Files(X86) /Common Files/Adobe/Caps and rename to Caps.old

Mac: Navigate to/Library/Application Supprt / Adobe / Caps and rename to Caps.old

Try to download CC Office and let us know if it worked.

Kind regards

Romit Sinha

Tags: Adobe

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