iTunes restore remains grayed out

With the help of iTunes (for Windows) ver 12.4.1.6.  Backup on computer. {iPhone IOS iPad IOS 9.3.2} 9.3.2,and

'Restore it backup... ". "remains grayed out. This is for the iPhone and iPad. Problems with the iPad. Do you have a "forced Restart" with iPad connected to iTunes to put it in Recovery Mode. Tried to restore. NOTHING is there - system, but NONE of my apps. "Restore backup...". "gray. Last backup said "your iPad has never been saved on this computer." False, I voluntarily did several backups last week I got the iPad back and running.

Try to check the problem with the iPhone. "Restore backup...". "gray. Last backup said "your iPhone has never been saved on this computer." Fake. Click on "back to top". Look at him through his 5 steps. At the end 'restore backup... ". "becomes momentarily available and then returns to be gray.

What is going on??? How can I return my previous backups? Can I get back them? If the iPad backup file has been altered, why has it taken out backups of the iPhone?

Help, please. Thanks in advance.

Make sure that iTunes is up to date.

Mac

  1. Open iTunes.
  2. In the MenuBar at the top of your computer screen, choose iTunes > check for the updates.
  3. Follow the prompts to install the latest version.

Windows

  1. Open iTunes.
  2. In the MenuBar at the top of the iTunes window, choose Help > check for updates. Learn what to do If you see not the menu bar.
  3. Follow the prompts to install the latest version.

Tags: iTunes

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