j2c35PA HP 15 laptop: HELP - kmode exception not handled, kernel security control and 1 other error message
Hi everyone and thanks for your time to read my question.
IV had my hp laptop for about a year now, never had any problems so far. today on 4 occasions to sepearte she stop and come up with an error message. I noticed that it is only upward for example, if I raise my laptop and move from the couch to the table or even to reposition when I sit, even though I am very soft.
When I first turned it on after 20 minutes froze my explorers and then the little flag in the bottom right said there are 2 problems with my computer (spyware was turned off) I've done virus scans and then all of a sudden it turned off again. I don't know if this is a virus? or is my hd to give up?
I don't know much about laptops / software at all! Is anyone able to help me and explain things very simply step by step? Please, I beg you.
the first message that came is the kernel security audit, then one I can't remember, then kernel security check again & then kmode exception not handled.
one thing I found weird (I got the occasional blue screen), is when the blue screen came whenever the background is quite fragile and he's looking for writing overlaps more write? never seen anywhere else! I am attaching the picture that I took.
Thanks much again for reading
Hi @smash91 ,
Thank you for visiting the Forums HP's Support and welcome. It's a great site for information and questions. I looked into your problem on your laptop 15 HP and an appearing with a blue screen error message. I find a fix for the error message and it says that there is an incorrect driver installed. So, if you could take a screenshot of your device manager would be great.
If you see something in there or USB Serial Bus peripheral or other devices which have a yellow question mark on it. I right click and uninstall the device.
Note Remove all USB devices. Disconnect all devices of non-essential, as these can cause some problems.
Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system that need updated.
Hope this helps you.
Thank you.
Tags: Notebooks
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