j6410 over wifi is detected but not settled it on Win7 with the new installation of OJJ6400_Full_13.exe

Dear all,

I try to install my printer all in one HP Officejet J6410 (connected to an access point) wireless to my HP Pavilion dv5-1155eg laptop running Windows 7 Professional (ENG). I am trying to install using the new "HP Officejet Full Feature Software and Driver" (OJJ6400_Full_13.exe) for the specified printer. ""

The rest of the HP software installation succeeded it. I am able to see the web interface of the printer from my browser. In the past, before the release of this new driver I could even print wirelessly, using the base driver provided by Win7.

What fails is the installation of the printer itself:

I use the software to 'Add a device' the HP that successfully locates my printer wireless in the screen "found network printers." I selects the printer, press 'Next', Network Diagnostics seems to run ok and then start the installation of the printer, it is firstly says 'printer detected... ". "but she eventually fails with the message:" printer setup is not complete - click Retry to try install again... blah blah. "

To make richer information, I use a firewall of G Data Internet Security 2010 that I followed him and I can see that it is not blocking anything. I even tried installing with the firewall disabled, anyway...

In addition, I tested my printer with HP Network Diagnostic Utility. The utility comes with all the information correctly (network configuration, configuration of the computer, HP printer running services, found wireless).

Any help is appreciated to make it work because it's a major drawback, as you can understand...

Thank you in advance...

Thanks for the reply, but that was not the solution... As I mentioned earlier, I had tried in the first place without the firewall installation.

But, I found a good solution to the problem, and because it might be useful to others I write it here:

After the movie with the help of HP without success, I managed to find a workaround for the problem:

  1. I uninstalled everyhting about printer software/drivers & restarted windows.
  2. I installed the begin shape everything (the file I downloaded on the site of HP), using the USB option this time and not a wireless.
  3. RESTART WINDOWS (sucks bigtime - respect for unix/linux "reboot is for material changes!")
  4. After you have installed successfully with the USB cable, I chose the option 'Configure wireless settings' Installer extracted files resulting from the file I downloaded frrm the HP site (if after installation, the installer window is closed you will need to locate the extracted in your Temp folder files or just run the file again..). Just follow the instructions of the installer.
  5. This should make the thing! REBOOT (again) and you're ready to go!
  6. (OPTIONAL) For me, the installer actually worked at the last moment, where he stuck permanently. But that was ok, because it's stuck after you set up the printer and corresponding software. After some time, the installer came out with the usual submit an evaluation form. Just ignore it, reboot and everyhting should work. At least it did for me...

See you soon

Tags: HP Printers

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