Jabber Video (Movi) always showed "search failed: Server error.

Hi, Experts

I have install X7.2 VCS, 13.2 TMSPE, I install the 'putting into service Phone Book' by 'Supply' and marked the group in access control, but the always shown video (Movi) Jabber client ' search failed: Server error "when I search contact.

This is because your default subfield is configured with the setting "do not verify the credentials" authentication.

Presence and directories to work properly, the default subfield must be configured as "Powers to check" (which is the safest) or "Treat as authenticated".

Please see

http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Authenticating_Devices_Deployment_Guide_X7-2.pdf for more information on authentication devices and authentication for areas rules.

-Andreas

Tags: Cisco Support

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