Just changed credit card, the account holder and the old card with the old payer accepted but tyou appears.  Cut off before us could print conversation!

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• I just purchased an annual membership, I presented my credit card information... clicket accept but I never had my license number, and there is nothing about my order in the history of my account... how much time does it take?

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  Constanza,

  I see a subscription is active for you with the same adobe Id allows you to connect to this forum. Please, try to connect and creative cloud back in:

  log in and log out of the desktop Adobe Creative Cloud application

  If you still have any questions, do not hesitate to contact our support staff (be sure to connect to adobe.com with your Adobe ID first)

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  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

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  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

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  https://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

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  Hi Charles,

  Please see this document for instructions on the update your credit card information: manage your membership and your payment. Creative cloud.

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• CAN´t change credit card mu because a problem in the adobe site

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  Transcript of the chat

  info: Thank you for your patience. In the meantime, you can try our community forums where experts are available 24 hours a day, 7 days a week info: Now you are chatting with Cassandra. Please do not close the discussion window or browser tab because it will end our chat session. Lil Man: Hello! Welcome to the Adobe Customer Service. Lil Man: Hi Felipe Felipe Rolim: Hello Lil Man: I'm reviewing your question. Please stay on the line and do not close the chat window or browser to ensure our chat session is not interrupted. Felipe Rolim: Your file was uploaded successfully: bug.jpg. Felipe Rolim: Your file was uploaded successfully: bug.jpg. Felipe Rolim: I send the screenshot of the problem; info: You will receive your chat transcript at [email protected] of at the end of your cat. Lil Man: I apologize for the delay, it is longer than expected. Please allow me a minute or two more. Lil Man: Thank you for your patience. Felipe Rolim: ok Lil Man: I'm sorry for the inconvenience, our in-house applications do not work due to a technical problem, please please try to update your bank details after 2-3 hours. Felipe Rolim: So the problem is with the page, right? Lil Man: Yes, it's a problem on our side.  Felipe Rolim: OK, thanks for the support and feedback Lil Man: You're welcome. Lil Man: Is there anything else I can help? Felipe Rolim: No, thank you Lil Man: Have a wonderful day!

  
  Lil Man: Please contact Adobe.  We are available 7 days a week, 24 hours a day. Bye!

  When I go to the screen managemnet plan and redirect´s me to the address: https://www.adobe.com/go/dr_account_br
  Here´s what is happening:

  

  I tried 4 different browsers in 3 different computer one.
  

  But I need to change my credit card, because that was canceled after being cloned and my subscription has been canceled.

  How can I solve this young, Adobe?

  Hello

  I see that you have adobe with same email account as with the forums.

  I also see that you bought a new creative cloud subscription, please let me know if you need some help over here.

  Sorry for the inconvenience!

• I have a US address and a Swedish answer but just a credit card. Why windows charge me twice?

  I have windows live hotmail plus. I s Swedish address and a US address and Windows chareg me twice. First of all on the 4th of August, and then September 4. Display of Windows two times the same credit card. WHY?

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  Kristina Lind

  Hi Kristina Lind,.

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• Increase in the price of the subscription after changing Credit card number!

  As a subscriber to the CC since December 2012, I pay Abdoulaye 49.99/month from that day here.

  Following a change in credit card, I adapted my banking information in my dabonnement formula... and oops surprise! My monthly plan comes to €61,49 / month

  It is there is either an error in the dabonnement system, either of a very big scam!

  I hope to receive a reply very quickly with Adobe!

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  Hi mabogy,

  Please check the price of CC Adobe in the link below,

  http://www.Adobe.com/au/products/creativecloud/buying-guide.html

  Incase you want to reform of the United Nations plan, you can do it online or contact us

  This privilege may also be useful to you:

  http://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

  I hope it works.

  Kind regards

  Baudier

  Translate:

  Hello

  Please check the price of Adobe CC in the following link,

  http://www.Adobe.com/au/products/creativecloud/buying-guide.html

  Incase you want to change any plan, you can do it online or contact us

  Also you may find this link useful:

  http://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

  Hope it works.

  Kind regards

  Baudier

• How to change credit card details

  I had a saying email that I need to change my credit card details as my card comes to expire. When I followed the link in the email, need me just for the "cloud of adobe. I went into 'my information' and 'settings' from here, but neither give me the opportunity to change my method of payment... Please advise!

  Hi Chloe,.

  Try this:

  1. Login to Adobe.com, using your Adobe ID and password.
  2. Click on manage an account in your name on the left side of the window.
  3. Search for your subscription and click on manage.
  4. At the bottom of the window, click on Edit payment details.

  Who did the trick?

  Best,

  Sara

• Impossible to update credit card details. Plan of photography does not appear in my account. [was: creative cloud]

  I am being charged monthly for photoshop 9.99.

  I need to change my credit card, but my plan is not displayed

  on my account. So it's not a credit card edition

  I don't see that start new members.

  Manage your membership and your payment. Creative cloud

  https://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )