CAN´t change credit card mu because a problem in the adobe site
I already made contact with the cat of billing, but they say that the problem is on the end of Adobe´s. Here is the chat transcript to:
Transcript of the chat |
info: Thank you for your patience. In the meantime, you can try our community forums where experts are available 24 hours a day, 7 days a week info: Now you are chatting with Cassandra. Please do not close the discussion window or browser tab because it will end our chat session. Lil Man: Hello! Welcome to the Adobe Customer Service. Lil Man: Hi Felipe Felipe Rolim: Hello Lil Man: I'm reviewing your question. Please stay on the line and do not close the chat window or browser to ensure our chat session is not interrupted. Felipe Rolim: Your file was uploaded successfully: bug.jpg. Felipe Rolim: Your file was uploaded successfully: bug.jpg. Felipe Rolim: I send the screenshot of the problem; info: You will receive your chat transcript at [email protected] of at the end of your cat. Lil Man: I apologize for the delay, it is longer than expected. Please allow me a minute or two more. Lil Man: Thank you for your patience. Felipe Rolim: ok Lil Man: I'm sorry for the inconvenience, our in-house applications do not work due to a technical problem, please please try to update your bank details after 2-3 hours. Felipe Rolim: So the problem is with the page, right? Lil Man: Yes, it's a problem on our side. Felipe Rolim: OK, thanks for the support and feedback Lil Man: You're welcome. Lil Man: Is there anything else I can help? Felipe Rolim: No, thank you Lil Man: Have a wonderful day! |
Lil Man: Please contact Adobe. We are available 7 days a week, 24 hours a day. Bye!
When I go to the screen managemnet plan and redirect´s me to the address: https://www.adobe.com/go/dr_account_br
Here´s what is happening:
I tried 4 different browsers in 3 different computer one.
But I need to change my credit card, because that was canceled after being cloned and my subscription has been canceled.
How can I solve this young, Adobe?
Hello
I see that you have adobe with same email account as with the forums.
I also see that you bought a new creative cloud subscription, please let me know if you need some help over here.
Sorry for the inconvenience!
Tags: Adobe
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