CAN´t change credit card mu because a problem in the adobe site

I already made contact with the cat of billing, but they say that the problem is on the end of Adobe´s. Here is the chat transcript to:

Transcript of the chat

info: Thank you for your patience.

In the meantime, you can try our community forums where experts are available 24 hours a day, 7 days a week


info: Now you are chatting with Cassandra.
Please do not close the discussion window or browser tab because it will end our chat session.

Lil Man: Hello! Welcome to the Adobe Customer Service.
Lil Man: Hi Felipe
Felipe Rolim: Hello
Lil Man: I'm reviewing your question. Please stay on the line and do not close the chat window or browser to ensure our chat session is not interrupted.
Felipe Rolim: Your file was uploaded successfully: bug.jpg.
Felipe Rolim: Your file was uploaded successfully: bug.jpg.
Felipe Rolim: I send the screenshot of the problem;
info: You will receive your chat transcript at [email protected] of at the end of your cat.
Lil Man: I apologize for the delay, it is longer than expected. Please allow me a minute or two more.
Lil Man: Thank you for your patience.
Felipe Rolim: ok
Lil Man: I'm sorry for the inconvenience, our in-house applications do not work due to a technical problem, please please try to update your bank details after 2-3 hours.
Felipe Rolim: So the problem is with the page, right?
Lil Man: Yes, it's a problem on our side. 
Felipe Rolim: OK, thanks for the support and feedback
Lil Man: You're welcome.
Lil Man: Is there anything else I can help?
Felipe Rolim: No, thank you
Lil Man: Have a wonderful day!

Lil Man: Please contact Adobe.  We are available 7 days a week, 24 hours a day. Bye!

When I go to the screen managemnet plan and redirect´s me to the address: https://www.adobe.com/go/dr_account_br
Here´s what is happening:

adobe_bug.png

I tried 4 different browsers in 3 different computer one.

But I need to change my credit card, because that was canceled after being cloned and my subscription has been canceled.

How can I solve this young, Adobe?

Hello

I see that you have adobe with same email account as with the forums.

I also see that you bought a new creative cloud subscription, please let me know if you need some help over here.

Sorry for the inconvenience!

Tags: Adobe

Similar Questions

Maybe you are looking for