Keypad of blackBerry Smartphone Storm2 disabled after you dial the Verizon * 611 or voicemail.

New user here.  I am on my second Verizon Storm2 (in a month) with the same question.  After you dial the Verizon * 611 or when to call voicemail, the keypad is disabled and the numbers are gone or moved to a different location, so I can't enter PIN code.  I'm sure it's a software problem.  Tried a hard reset with no luck.  VZ dealer believes he can solve this problem by wiping clean and reinstall an application at a time.  Does anyone else have the same problem and a bit of luck with a fix?

The Verizon officer started back up my data then wiped the BB. Instead of reloading in bulk, it deleted all items completely unused then charged to each application one by one. It took time, but everything works fine and I have not had a problem since the message original weeks.

Tags: BlackBerry Smartphones

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