Lack of Information

Office bought at Costco, which had been a demonstration unit.  I got was the computer, keyboard, mouse and monitor - no manual the user or other written documents.  Finally managed to remove their locally installed stuff but when I tried to use MS Word I got the issues that I have had no response, password etc.  Aparently Word and other software is that I installed a unable to use.  Any suggestions?

Hello and thank you for the HP forums.  Since you just bought this machine and I hope that did not add many files yourself the first thing I would say for a unit floor is a system recovery.  A system recovery will erase the disc of the operating system and reinstall it to a factory State.  This means that if you have saved personal files, you will need to back them up before proceeding with the recovery.  Follow these instructions to complete the restore of the system:

Windows 7

http://support.HP.com/us-en/document/c01867418

Windows 8

http://support.HP.com/us-en/document/c03489643

Finally, all our product information which you have not received can be consulted online.  Follow this link and enter your specific model number to find your product documentation:

http://WWW8.HP.com/us/en/support-drivers.html

Thank you.

Tags: HP Desktops

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