Lack of Windows Firewall

I am helping an elderly neighbour with his desktop HP Compaq under Windows XP SP3 computer.  His computer locked up with FBI scam malware.  I used the Defender off line to take back control (2 virus found and rremoved).  Then, I downloaded and ran Malwarebytes who found several viruses more.  Finally, he had installed free AVAST on this machine and I scanned it and found some things still more to remove.

Then I noticed that the AVAST has been installed to the MSE.  I uninstalled AVAST using the AVAST removal tool and uninstalled MSE using Control Panel/Add / Remove.  I ran a treatment cleanser.  I also ran the McAfee and Norton tools of deletion, just to be sure.

I reinstalled MSE, but MSE could not turn on Windows Firewall.  After reading a few posts in this forum on this issue, I tried to activate Windows through Security Center Firewall.  I received the message that "due to an unidentified problem, Windows cannot display Windows Firewall settings".  I checked the services and found no. Windows Firewall listed there.  Not sure where it is.  Also, FYI, it seems that Windows Update does not either.  I get an error message when I click on EXPRESS to install updates ("the website has encountered a problem... »).

OUCH.  It looks like a mess.  Any suggestions on next steps?

THX,

Mike T GOES.

Hi Mike,.

Thank you for sharing the resolution which will help others facing the same issues to fix.

Tags: Windows

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