Laptop Pavilion: help - Qualcomm adapter WIFI Atheros and incompatibility with the modem

I bought a new laptop and can't seem to connect to WIFI at home and have dealt with many parts to get resolved nothing doesn't. Here is some key information:

(a) laptop can connect via Ethernet to the modem Vodafone (the model is HG556a)

(b) laptop can connect outside the House on another WIFI network

(c) other PC and the device at home working on WIFI

(d) the WIFI network adapter is Qualcomm Atherros QCA9565 802.1b/g/n

The laptop detects the network, and I am asked to enter the key and it trys and advise network not available at this time.

I looked to see if the adapter works fine in Device Manager (and assumed all good). There is no upgrade is recommended

With advice from HP support I was through many loops, tests, and trials, restart modems, etc., included in the present was check it on the site of HP on the recommended drivers/updates, and downloaded a new driver

Qualcomm-Atheros QCA9000 adapter, however it is not visible in the device only Manager downloads, not sure how truly "replace" the driver to see if I have better luck.

Thankful the help of this forum

The problem is resolved. Got back to my broadband provider and they change the setting of the channel from 11 to 1, and this has solved the problem.

Tags: Notebooks

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