Laser Jet M1132 - white product sheets on the digitization of documents

Hi, I use a HP LaserJet M1132 on Windows 7
This morning, for the first time, I started scanning of documents on paper print them without problem. Once completed, the night I tried to analyze other things but so far, the scan started creating white sheets instead of copes (the scan works and works, I also tried to add more contrast on the copies, but it produces just white leaves with a dash of black ink at the bottom of the page)
I tried to print some pages of the notebook, and it worked, it's not the toner.
I tried to scan on my laptop, create a jpg, whitout print image, but the image of the analysis was a white image... so I think the problem is the scan unit itself.
The printer does not, however, give error messages and after this morning (when the scan worked) doesn't not install or change settings (both in the LaserJet printer and my HP laptop where the printer is installed).

I'm under insurance because I bought the product about a week ago. The printer is new and has been used very few times.

Any advice?

Hi Arash84,

If the copy is still a Virgin to the printer, it is a sign that the scanner does not. Here are a few options available to you at this stage.

In the guarantee:

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

http://www.HP.com/cgi-bin/hpsupport/index.pl

Out of warranty:

HP out of warranty of the Support Options for HP select consumer printers *.

Tags: HP Printers

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