LaserJet pro 1415: cannot open the cartridge door and prints have red lines on them

First problem was the red lines on the printed pages, now I can't open the cartridge door

Just to close the loop, we decided to force the drawer open, because the printer was unusable anyway even if we have something broken. With a lot of pressure, the drawer open. We then tried to print something and a message there is a paper jam.  We opened the back door to clear paper jam and off broke a spring and a broken then only plastic parts. We cleared the jam and thought that the broken part just came to the door but was clearing of the works.  Then we printed out a page and everything worked fine.  If the door does not close completely because it is missing a piece, so what? The printer works fine. Thanks for trying to help.

Tags: HP Printers

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