I have problems connecting to Lightroom in my creative cloud account.
Here are the details of the conversation that I had with Adobe:
For additional help, contact us at http://helpx.adobe.com/contact.html
General information | |
Cat start time | March 27, 2016 12:01:29 PM CEST |
End of conversation | March 27, 2016 12:10:32 PM EAST |
Duration (time real cat) | 00:09:02 |
Operator | Praveen |
Transcript of the chat |
info: Thank you for your patience. |
Praveen: Hi Richard
Richard Rhinehart: Hello Praveen - I'm here.
info: your chat transcript will be sent at the end of your cat to.
Praveen: I understand that you can not use the subscription, I am correct?
Richard Rhinehart: correct.
Praveen: I'm happy to check and to help you with that.
Richard Rhinehart: Thank you.
Praveen: you're welcome.
Praveen: I have checked and see that you plan Cloud creative photography (one year prepaid) under your account, you are talking about the same?
Richard Rhinehart: Oui.
Praveen: If please disconnect and connect to the Photoshop/Lightroom App and try to use it.
Praveen: launch Photoshop/Lightroom App > top left you can see help option > click Help > get out / sign in option.
Richard Rhinehart: OK - work on this
Praveen: OK .
Richard Rhinehart: I signed up and then has even once. It still says that my account requires renewed.
Praveen: I have checked and see because of some technical issues your subscription still in suspend mode.
Praveen: I increased the cases to the relevant team, they will check and contact you about the same in 2-3 days.
Richard Rhinehart: Thank you.
Praveen: you're welcome.
Praveen: Is there anything else I can help?
Of course, no Adobe contacted me.
I searched the forums and have to take the following additional measures:
-follow-up of recommendations to remove the opm.db from my local user account. This has not fixed the problem.
-Uninstall and reinstall all adobe products.
-several combinations of these elements in different orders.
Any ideas?
I just renewed with an annual pre-paid account but I am tempted to cancel - and cancel and dispute the charge of cc, because as much as I fear, Adobe has not delivered the product that I ordered because they do not recognize my account.
Thank you very much for your time.
Richard
Have you tried to follow: https://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Concerning
Stéphane
Tags: Adobe
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