LaserJet Pro 200 color M27nw: Scan works in wifi and not available on USB key intermittently

I am a M27nw of Color LaserJet Pro 200 and under Mac OS X 10.10.  The printer connects OK via wifi, but the analysis fails often.  Sometimes it hangs and fails when parsing the preview.  Sometimes the scanner window opens but nothing happens and everything is grey.  And then, sometimes, it works!

When I got the printer I have connected via wifi AND USB port to a Time Capsule.  It used to work and when I opened the Printers & Scanners on my Mac I see print and Scan option.  Now, on the port USB connected for this printer, there is NO scan option.  I can't understand why he won't do it and how to get the option scan via the USB connection.  Please help someone!

Hi @kbolenba,

By your post, I see that you have problems with scanning by wireless and USB connection. I want to help you.

Connect the printer directly to the Mac and add the printer again. Then test scan.

I also suggest you do the following to help resolve the problems of scanning wireless.

Fix permissions of the drive on the Mac:

Close all applications.

In the Apple menu, click OK, click Applications, and then click utilities.

Double-click disk utility.

Highlight your hard drive / partition on the left.

Click on check and then repair disk permissions.

Restart the computer...

Reset the printing system:

Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

Click on the Apple icon and then click on System Preferences.

Click on Printers & Scanners.

Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

Click OK to confirm the reset.

Type the name and the correct password.

Click OK to reset the printing system.

Then click on the sign to add the driver, highlight the printer +. (you may need to click the drop down menu to select the name of the printer) Then click the Add button.

If you appreciate my efforts, please click on the "Thumbs up" button below.
If there is anything else I can help you, let me know. Thank you.

Tags: HP Printers

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