Late in the 'good' for complementary CS6 upgrade

On 10 may, I received an acknowledgement from Adobe (in India, I presume) because they said

«Your upgrade request is now under review, and if approved, we will intimate you via email about the status of the order.»

It of now on 18 May and still no news.  A call and a cat gave the answer that I should get an email in 2 days... nothing.

How long does this process take?  My trial is running and I'll soon lose CS6.  I had usually a service of quality from Adobe, but now become very impatient, since there is no information forthcoming.  Push away me for 2 days at a time, this isn't the way to retain a customer for a long time.

All this experience?

-Herschel

Herschel,

My feeling is that these 'claims' are simply ignored by Adobe.  Seems that they should wait for us, we received the email from them.  a few days ago, I received my email and completed the process of claim without ever making a request.

With a bit of luck you should get your email address (which would have gotten you anyway without asking) in the coming days.  I'm sure they would not overwhelm their servers by sending email to everyone at once.

Tags: Photoshop

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