Latitude 7350 - Service log with keyboard connected system Exception

I have a new LVL 7350 2:1.  Recently, I had a Win 8.1 install and pulled down all the security available windows and optional OS updates.

Question: When I start the PC in the Windows login screen - I'll always go blue for a 'Exception Service system"screen if I connect with connected keyboard.

If I detach the keyboard I am able to connect and reattach the keyboard.

Has anyone seen this problem before?  I am able to reproduce this 100% of the time.

I had no restore point together upwards before the updates.  I tried to manually uninstall all updates, but it did not work.

Updates driver for the keyboard?

You are right.  This is the Alps driver.  It's coming from Windows Update.  Uninstall it and you're good to go.

Dell Support: Windows Update to install this driver:

Alps - drawing of score - Alps I2C CACHE device

Download size: 15.9 MB

You may have to restart your computer for this update is taken into account.

Update type: Important

Updated software Alps pointing drawing released in April 2015

More information:
sysdev.Microsoft.com/.../default.aspx

Help and Support:
support.Microsoft.com/Select

Tags: Dell Laptop

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