Lenovo will replace their dead thinkpad w510?

I wonder if anyone runs into this problem before!

After purchasing thinkpad w510, less than 40 days there are a lot of problem with the machine. First of all, heat, squeaky noise, key board is not function and another problem. I had my machine send in 5 times and my main Board has been replaced 4 times. Not to mention many others changed during the repair period. whenever I got the back of the machine I found other problems occur. So I call ibm lenovo officials and said there is no point to send the machine for repairs because it continues to cause the same problem. Officials put me on the phone with the Manager, then the Manager put me on the phone with the task force ibm Lenovo to get this problem taking care. I told the Manager and the person of the task force, I am concerned about the quality of this machine because it was mentioned repair 5 times with all the parts that I can and I know some parts are redevelopment of parts. I fear that it is not the fact that I paid full price for the machine up to the standard of quality. If the person I spoke to at lenovo lthey said ibm will present this case with lenovo and will probably send me the new machine. I wonder if anyone has this situation happen before?

Lenovo decided to replace my machine with the same model, which will be the ship directly from their factory. I hope this one will work flawless.

Same Lenovo have such a problem with their model W510, I have to give credit to their technician to try to repair the unit, and their customer service is first their client. At least, it's thanks to my experience!

Tags: ThinkPad Notebooks

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