Licenses/download with CS5.5 problems?

Everyone buy CS5.5 recently to get the free upgrade to CS6 and run into a lot of questions?  I purchased Production Premium yesterday (03/05/12), and aside from an initial confirmation email, I got zip since.  None of the programs appeared on the site of license (which is now down for "maintenance") which means no chance to download what I bought or obtain the serial numbers, not email with my order number, no history of my order or each transaction in my account information, online chat by specifying that it is a waiting for 72 hours to get your downloads/serial numbers rather than the time "up to". 24 hours a day"specified by email, getting transferred from one Department to another than to have the abandoned call, a wedge of 2 hours for licensing support line and no representatives available for chat...

And of course the weekend has arrived, so I'll probably have to wait until the week next (hopefully) access to the software I purchased.  Kind of ridiculous.  Buy a product online somewhere and you have access to the download as soon as you make the payment.  Spend $ 2,000 on Adobe products and download without dressing on what is happening with the order, why the delay, poor quality web/support services, etc.

Ugh.  Am I the only one?  Annyone else made a purchase in the last two days without a hitch, namely a Creative Suite product in anticipation of the free to CS6 upgrade when it is released?

Other users find this type of typical experience for the Adobe purchases/support, or is usually a simple and hassle-free process?  The software itself is going to be fantastic, no doubt, but the support process control and customer has been absolutely awful.

Things are always busy and response time extended at the time of a great novelty at Adobe.  As you saw, CS6 is released, so there was a little preparation and start-up current and increase traffic...  But you should almost always be able to access to the trial version free downloads to start with your product right away (without interruption and they are good for 30 days), until the permanent serial numbers arrive.

Tags: Adobe Licensing

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