Licensing of installation error 213:5 problem

El Capitan running on an iMac. Have 5 Lightroom installed and use Lightroom for mobile for ten days. Went to Adobe.com to install Lightroom 6 CC and got an error after installation, Configuration error. There was a problem with the license of this product. Restart your computer and the re-launch of product. Has no success even error. Adobe CC will not start. Told me to contact customer support with the error 213:5, but go through the menu this site, it is obvious, that they do not want to bother with the support of their customers.

Looks like you may have hidden on files that could keep you from finding the right directory. If you are unable to locate the folder Adobe PCD and SLStore then I would recommend working with our support team directly.  For the best support, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to solve the problem you described.

You can try to login as Root and run the applications there.  It should help you to determine if it is a permissions problem based on the files.  You can find more information on how to log in as Root to the activation and use of the user 'root' in Mac OS X - http://support.apple.com/kb/ht1528

Concerning

Stéphane

Tags: Adobe

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