Lightroom 6 installs without problem - but will start not - says Configuration Error error Code 5
I just installed LR 6 (standalone) on a MacBook Pro running 10.11. Installation works fine but LR6 does not start and gives me the error message below. Uninstall and reinstall do not difference. I also have LR 5 installed and works very well.
Suggestions/advice as to how this can be resolved.
Thank you
Kemal
Hi Kemalo22937727,
I see that you followed all the troubleshooting steps mentioned above help documents database, I recommend you contact customer support for assistance.
[Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is registered]
Tags: Adobe
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~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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I bought lightroom 6 at amazon, but it will not be installed. All I said "Installer failed to initialize, please download Adobe install advisor to detect the problem", but it does not exist. It gives me no more information than that. I already had a free annual subscription to cc through my new canon camera, but I installed for my mac already. No phone number to call, adobe contact to say amazon, what do I do?
start at the top and work your way down to apply applicable patches until your problem is solved.
If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
If your error is:
"Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.
first of all, rename folder OOBE OOBE.old.
to find the OOBE:
Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE
Win 32 bit OS: Program Files \Common Files\Adobe\OOBE
Mac os: HD > library > application support of > adobe > caps
Mac os: USER > library > application support of > adobe > OOB
If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
If you use an installation dvd:
Copy the contents of the drive in a desktop folder and install from this directory.
If you are using a mac:
1. try to create a new user account in Mac with administrator privileges.
2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the
3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.
4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.
5 restart the installation.
If everything is applicable above fails, check your Setup logs:
http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html
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I am in the page web http://www.songarea.com/ and after searching a piece of music, I get the following error message:
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It is an error message from the web server providing this site. Specifically, it is something wrong with their PHP code.
It is not browser specific and would go into another browser besides Firefox.
You will need to contact the webmaster of this site to report this problem. A quick test does not show this problem, but you do not specify what search query, you tried:
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I'm not able to start Lightroom 6. Tried everything. Configuration error (code 5)
I upgraded from 5 Lightroom, which worked without problem to 6 Lightroom. I use MacOS.
After installation and license texts Lightroom launch picture appears for a second and then I get this error code:
Please uninstall and reinstall the product.
If this problem persists, please contact Adobe technical support help and mention the error code displayed at the bottom of this screen.
Error: 5
I reinstalled several times I tried (and paid) the two CC of lightroom and version of office. Disconnected from the CC and back in. I checked the priorities of folder in the Adobe application support folder.
Nothing works.
Logfile starts like this:
--
Date/time: 2015-05-17 23:06:52 + 0300
OS version: 10.10.3 (Build 14D136)
Architecture: x86_64
Report Version: 21
Command: Lightroom
Path: / Applications/Adobe Lightroom/Adobe Lightroom Lightroom.app/Contents/MacOS/Adobe
Version: Adobe Lightroom [1014445] (6.0)
PID: 15264
Event: spin - lite
Duration: 3.30 s
Measures: 34 (sampling of 100 ms interval)
Model: MacBookPro10, 1
Active processors: 8
Fan speed: 3793 RPM
More heavy battery for the main thread of the process target:
departure 34 + 1 (libdyld.dylib + 13769) [0x7fff985f65c9]
34 main + 953 (Adobe Lightroom + 8185) [0x10ab28ff9]
NSApplicationMain 33 + 605 (AppKit + 11913) [0x7fff8cc7ae89]
33 + [NSBundle (NSNibLoading) loadNibNamed:owner:] + 344 (AppKit + 41651) [0x7fff8cc822b3]
33 [NSBundle (NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201 (AppKit + 42215) [0x7fff8cc824e7]
33 + [NSBundle (NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313 (AppKit + 42795) [0x7fff8cc8272b]
17 loadNib + 300 (AppKit + 45489) [0x7fff8cc831b1]
17 _decodeObject + 278 (Foundation + 74022) [0x7fff93ab8126]
17 _decodeObjectBinary + 2872 (Foundation + 77264) [0x7fff93ab8dd0]
17. [NSIBObjectData initWithCoder:] + 200 (AppKit + 46050) [0x7fff8cc833e2]
17 _decodeObject + 278 (Foundation + 74022) [0x7fff93ab8126]
17 _decodeObjectBinary + 2872 (Foundation + 77264) [0x7fff93ab8dd0]
17. [(NSArray) NSArray initWithCoder:] + 200 (Foundation + 82101) [0x7fff93aba0b5]
17 [NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1871 (Foundation + 81569) [0x7fff93ab9ea1]
17 _decodeObjectBinary + 2872 (Foundation + 77264) [0x7fff93ab8dd0]
17. [NSNibControlConnector initWithCoder:] + 91 (AppKit + 178475) [0x7fff8cca392b]
17. [NSNibConnector initWithCoder:] + 68 (AppKit + 51356) [0x7fff8cc8489c]
17 _decodeObject + 278 (Foundation + 74022) [0x7fff93ab8126]
17 _decodeObjectBinary + 2872 (Foundation + 77264) [0x7fff93ab8dd0]
17 [NSMenuItem initWithCoder:] + 852 (AppKit + 54361) [0x7fff8cc85459]
17 _decodeObject + 278 (Foundation + 74022) [0x7fff93ab8126]
17 _decodeObjectBinary + 2872 (Foundation + 77264) [0x7fff93ab8dd0]
17. [NSClassSwapper initWithCoder:] + 561 (AppKit + 1471257) [0x7fff8cddf319]
17? (Adobe Lightroom + 31395) [0x10ab2eaa3]
17? (Adobe Lightroom + 31126) [0x10ab2e996]
17? (AgSubstrate + 11014) [0x10aca6b06]
17 AgNamespace_import + 59 (AgSubstrate + 10681) [0x10aca69b9]
17 lua_call + 37 (AgKernel + 8486) [0x10ab45126]
17? (AgKernel + 41260) [0x10ab4d12c]
17? (AgKernel + 40575) [0x10ab4ce7f]
17? (AgKernel + 62419) [0x10ab523d3]
17 lua_call + 37 (AgKernel + 8486) [0x10ab45126]
17? (AgKernel + 41277) [0x10ab4d13d]
17? (AgKernel + 99443) [0x10ab5b473]
17? (AgKernel + 40575) [0x10ab4ce7f]
17? (AgKernel + 17238) [0x10ab47356]
17 lua_pcall + 100 (AgKernel + 8615) [0x10ab451a7]
17? (AgKernel + 41876) [0x10ab4d394]
17? (AgKernel + 38874) [0x10ab4c7da]
17? (AgKernel + 41277) [0x10ab4d13d]
17? (AgKernel + 99520) [0x10ab5b4c0]
17? (AgKernel + 40575) [0x10ab4ce7f]
17? (AgSubstrate + 39807) [0x10acadb7f]
17 lua_pcall + 100 (AgKernel + 8615) [0x10ab451a7]
17? (AgKernel + 41876) [0x10ab4d394]
17? (AgKernel + 38874) [0x10ab4c7da]
17? (AgKernel + 41277) [0x10ab4d13d]
17? (AgKernel + 99443) [0x10ab5b473]
17? (AgKernel + 40575) [0x10ab4ce7f]
9 ??? (Adobe Lightroom + 34016) [0x10ab2f4e0]
9 ??? (Adobe Lightroom + 35409) [0x10ab2fa51]
9 ??? (amtlib + 7062) [0x10ad13b96]
9 ??? (amtlib + 7829) [0x10ad13e95]
9 ??? (amtlib + 172763) [0x10ad3c2db]
9 CFUserNotificationDisplayAlert + 425 (CoreFoundation + 1338713) [0x7fff90d5ad59]
CFUserNotificationReceiveResponse 9 + 287 (CoreFoundation + 1336847) [0x7fff90d5a60f]
9 mach_msg_trap + 10 (libsystem_kernel.dylib + 70878) [0x7fff986114de]
* ipc_mqueue_receive_continue 9 + 0 (kernel + 1148928) [0xffffff8000318800]
Binary images:
0x10ab27000 - 0x10ab35fff com.adobe.Lightroom6 Adobe Lightroom [1014445] (6.0) < 7510E27C-2568-35F6-8DC6-05C280CFD6AA > / Applications/Adobe Lightroom/Adobe Lightroom Lightroom.app/Contents/MacOS/Adobe
0x10ab43000 - 0x10ab84fff com.adobe.ag.kernel AgKernel Version 1.0 (1.0) < D2B90D48-6406-314A-8E60-39A8870DB362 > / Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/AgKernel.framework/Versions/A/AgKernel
0x10aca4000 - 0x10ace9fff com.adobe.ag.substrate com.adobe.ag.substrate 6.0 (1.0) < F9558DD5-6617-3B2D-8292-5E1D6E31A6EF > / Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/AgSubstrate.framework/Versions/A/AgSubstrate
0x10ad12000 - 0x10ae12fff com.adobe.amtlib 8.0.0.224 (8.0.0.224) < 29CD6FF3-86F8-3523-B4CB-53AFC919864D > / Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x7fff8cc78000 - 0x7fff8d7f9fff com.apple.AppKit 6.9 (1347.57) < B214D528-7D1C-39B2-BE36-821D417A0297 > /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff90c14000 - 0x7fff90facfff com.apple.CoreFoundation 6.9 (1153.18) < 5C0892B8-9691-341F-9279-CA3A74D59AA0 > /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff93aa6000 - 0x7fff93dd7fff com.apple.Foundation 6.9 (1153.20) < F0FF3A5D-C5B7-34A1-9319-DE1EF928E58E > /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff985f3000 - 0x7fff985f6fff (353.2.1) libdyld.dylib < 9EACCA38-291D-38CC-811F-7E9D1451E2D3 > /usr/lib/system/libdyld.dylib
0x7fff98600000 - 0x7fff9861dfff (2782.20.48) libsystem_kernel.dylib < EAFD7BD0-0C30-3E7D-9528-F9916BA0167C > /usr/lib/system/libsystem_kernel.dylib
* 0xffffff8000200000 - 0xffffff80009fffff kernel (2782.20.48) < 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D >/System/Library/Kernels/kernel
Contact the Adobe customer at this link. (Make sure that you are connected to your first adobe account) Click on the button still need help and choose the Chat option: support
Guinot
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I have a compaq presario cq60 with vista. Could not start after the installation of windows updates. HP recovery failed with error code 100a and bios self-test gave error fail #1-07. I took the hard drive and installed in my office. Windows Explorer displays the main and recovery partitions.
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Greg
Hello
You press F11 on startup with a HP Compaq to start the recovery process.
For problems with the recovery process, you will need to contact HP.
BIOS problems:
There are messages for the HP Forums for posters with similar errors:
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See you soon.
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I try to run windows update and it will not update gives error code 80070005
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Hello
1. which Microsoft Fixit did you?2 have you installed new hardware or software before the show?
3. who is the antivirus installed on the computer program?
4 update you are trying to install?
5. are you logged on as administrator on the computer?
If this isn't the case, I suggest you to log on as an administrator and check for the issue.Method 1:One of the other reason for the 80070005 error is caused by software running on your computer security.Temporarily disable the security software on the computer and see if that makes a difference.Disable the anti-virus softwarehttp://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
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Method 3:Perform a clean boot, and then check if it helps.How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
See also:Problems with installing updates
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updatesI hope this helps. -
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Hello
see if that helps to fix:
How to reset the Windows Update components?
There is also an automatic 'fix - it' here
http://support.Microsoft.com/kb/971058
Also, try to put the KB numbers in the search on the link below and then manually download the
http://www.Microsoft.com/downloads/en/default.aspx
or repost in the correct windows update forum
http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_update?page=1&tab=all
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About to panic. Could use some real help on this and not only refers to
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What I installed is the chipset & drivers for the controller of the motherboard & ethernet.
Internet works fine on the device, I am writing to you from him.
Also, tried installing IE8 on one computer and run windows update, same error.
I did a clean install of Windows XP Pro: Service Pack 1; Update will be not updated: 0x8024400A error
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About to panic. Could use some real help on this and not only refers to
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What I installed is the chipset & drivers for the controller of the motherboard & ethernet.
Internet works fine on the device, I am writing to you from him.Also, tried installing IE8 on one computer and run windows update, same error.
Relax and breathe.
FIRST: Uninstall IE8 and IE7 if they are installed. Back to all the way back to IE6. You want other patches before you get those. Reboot after doing this.
You are not the first to ask questions about how to upgrade a clean Windows XP - not even installation in the last week. In fact, I will just cut and paste my answer here... here:
Get SP2 (manually) and save it to your desktop. (There's a link here.) [You are a COMPUTER professional for now.]
Install it.
Then restart at least a couple of times for a few minutes between each restart.
Get SP3 (manually) and save it to your desktop. (There's a link here.) [You are a COMPUTER professional for now.]
Install it.
Then restart at least a couple of times for a few minutes between each restart.
Download at least Internet Explorer 7 (if it is not Internet Explorer 8).
Install it.
Reset.
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Hello
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Hi kenny blair
You can check if the methods provided for a similar problem in the below link passes the problem-
I hope this helps.
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Hello Elif,
Please visit the given link to download Photoshop CS6: applications download Creative Suite 6
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It will be useful.
Concerning
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